Where the tracking reference comes from
Appliances move on a freight line, so tracking begins when the consignment note is raised rather than at a courier counter. That happens within 1-2 business days of the order and the reference is emailed and texted the same day.
How long tracking should take to move
After booking, the consignment is with Blue Dart / XpressBees for 3-9 business days. Smaller routes run weekly rather than daily, so a scan can sit unchanged over a weekend without anything being wrong.
If tracking has stalled
Send the order number to [email protected] and we raise it with the freight desk the same working day. Please do not place a second order — a genuinely lost consignment is traced and replaced at our cost.
At delivery
The driver calls ahead. Unwrap and film the carton before signing: a signature without inspection makes a transit-damage claim much harder. A dented panel, a cracked door, the wrong model or a missing accessory is covered if the video reaches us within 48 hours.